Ranks
Keep learning with Lummus Technology ITSM. Collect points on the forum or on the eLearning platform. Those points will make you reach new ranks.
How do I earn badges?
When you finish a course or reach milestones, you're awarded badges.
How do I score more points?
You can score more points by answering quizzes at the end of each course content. Points can also be earned on the forum. Follow this link to the guidelines of the forum.
-
Doctor
10,000 points -
Master
2,000 points -
Bachelor
500 points -
Student
100 points -
Newbie
1 points
Badges
Besides gaining reputation with your questions and answers,
you receive badges for being especially helpful.
Badges
appear on your profile page, and your posts.
Get started
Register to the platform
Know yourself
Complete your profile
Power User
Complete a course
Managed Services
QA Top Performer
Certified Knowledge
Get a certification
Service Desk - SME Academy Graduate
As a Senior Analyst or Subject Matter Expert (SME) within our Service Desk team, the Analyst will serve as a trusted technical advisor and leader, providing advanced support, guidance, and expertise to resolve complex IT issues, optimize service delivery processes, and drive continuous improvement initiatives. You will play a pivotal role in mentoring junior analysts, leading cross-functional projects, and shaping the strategic direction of our support operations.
Qualifications:
- Extensive experience in providing technical support within an enterprise environment, with advanced knowledge of Windows and macOS operating systems, Active Directory, networking protocols, and IT infrastructure components.
- Exceptional analytical and problem-solving abilities, with a demonstrated track record of diagnosing and resolving complex technical issues and implementing effective solutions.
- Dedication to delivering exceptional customer service, with a keen understanding of end-user needs and a commitment to ensuring their satisfaction and success.
- Flexibility to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a high-pressure environment while maintaining composure and professionalism.
- Proactive attitude towards continuous learning and professional development, staying abreast of emerging technologies, industry trends, and best practices in IT service management.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively to both technical and non-technical stakeholders.
Community hero
Reach 2000 XP
Certification Badges
You can gain badges by passing certifications. Here is a list of all available certification badges.
Follow the links to reach new heights and skill up!
